Returns & claims

File a claim.

Something arrived broken or missing? Send it within 15 days of delivery and we'll ship replacements at no cost.

Broken or damagedWe ship replacement pieces for free. Send clear photos of every damaged item.
Missing itemsTell us within 15 days and we ship what's missing right away.
RefundsOnly for out-of-stock items you don't want replaced. Everything else is replaced, not refunded.
Your order
What happened?
PhotosAfter you submit, text, WhatsApp or email photos of every affected item to (213) 728-3652 or store@ashncloud.com with your order number.

We reply within one business day. If a return is needed, we email you a prepaid label.